A mistake on a transfer? Simply cancel it! 🙌

Keep control over your transfers (even after they have been validated). You understood right, the transfer cancellation just came in!

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😍 More autonomy to bring an end to entry errors

Ouch, you realize you’ve made an error after validating a transfer. Keep calm, Qonto allows you to cancel a transfer independently from your interface.

🙋‍♀️ How does it work?

  • You make a small data entry error: IBAN, the amount...
  • You realize this right after the payment validation.
  • You can cancel the payment by clicking on Cancel this transfer in the transaction details. And you're done!

🧐 What kind of transfers can I cancel?

You’re able to cancel interbank transfers. Meaning all transfers to a beneficiary who has a current account at a bank other than Qonto.

Depending on the validation payment hour, you have a longer or a shorter delay to cancel it from your application.

Why? Several times a day, Qonto communicates the details of all transfers to Crédit Mutuel Arkéa (this is where your funds are secured). You are free to cancel the payment by yourself until we communicate the file to Crédit Mutuel Arkéa.

🤗Our advice

Even if providing you with more autonomy means a lot to us, we still advise you to double-check the information entered before validating a transfer.

To send sweet words to our tech and product teams or to ask questions, reach us at ➡️ support@qonto.eu ! They will be happy to read from you. 💌

Talk to you soon!